At BrenzoAI, we are committed to delivering high-quality AI automation solutions. This Service Policy outlines the scope, expectations, and limitations of our services.

1. Scope of Services

Our AI automation services include:

• Development and deployment of AI WhatsApp and Website Chatbots.
• Setup of AI Lead Qualification and Follow-Up Workflows.
• Integration with CRM systems and other business tools.
• Ongoing maintenance and support for active subscriptions.

2. Service Availability

We strive to ensure 99.9% uptime for our AI systems. However, scheduled maintenance or unforeseen technical issues may cause temporary disruptions. We will notify clients in advance of any planned downtime.

3. Client Responsibilities

To ensure successful implementation, clients must:

• Provide accurate business information and requirements.
• Grant necessary access to third-party accounts (e.g., WhatsApp Business API, CRM).
• Respond to queries and approval requests in a timely manner.

4. Customization and Revisions

Initial setup includes a defined number of revisions as per the service agreement. Additional customization requests outside the original scope may incur extra charges.

5. Support and Maintenance

Depending on your plan, we offer email and chat support. Critical issues affecting service functionality are prioritized. Feature requests and non-critical updates are handled during standard business hours.

6. Confidentiality

We respect your business data. Both parties agree to keep all proprietary information, trade secrets, and client data confidential and not disclose it to third parties without consent.

7. Contact Us

For service-related inquiries, please contact our support team:

📧 connectbrenzo.ai@gmail.com
🌐 www.brenzoai.in